Omnichannel Recovery Support Contact Center

Engage your stakeholders on their terms - SMS texting, phone, or integrated webchat. Reduce barriers to increase retention.

Provide SBIRT as a standard of engagement at all touch points to streamline operations and evidence-based service delivery.

Staff can use the built-in resource locator to identify locally available supportive resources for any individual, no matter their location.

Engage with individuals in the way easiest for them - SMS texting, phone calls, or webchat.

The omnichannel contact center features our core electronic recovery record platform built in for seamless service delivery.

With Aunt Bertha built in, finding supportive resources is streamlined for any location you are providing services.

Built in SBIRT enables screening for mental health and substance use at the point of connection. Auto-scored results streamline staff operations.

Available in English and Spanish with the ability to expand into other languages as needed.

License the technology for your staff, or engage our highly trained peer staff to provide coverage to your requirements.

RL OmniCC – Task Queue

RL OmniCC – Find Resources

RL OmniCC – SBIRT Final Results 3

RL OmniCC – TSQ

RL OmniCC – GAD7

RL OmniCC – PHQ9

RL OmniCC – DAST

RL OmniCC – AUDIT

RL OmniCC – Incoming Request

Ready to bring omnichannel technology to your community?