Recoveree Portal User Agreement
VFR Consultants, Inc. (“RecoveryLink” “we” “our” or “us”) provides an electronic personal recovery record service (the “Recoveree Portal”) as a free service to patients (and their personal representatives), on behalf of the doctors and other healthcare providers within our recovery record network (“Providers”). This Recoveree Portal User Agreement (this “Agreement”) applies to your use of the Recoveree Portal. By signing up for, or otherwise obtaining, an account, or by accessing or using the Recoveree Portal, you are entering into this Agreement and agreeing to be bound by its terms. Please read this Agreement carefully, and do not sign up for an account or use the Recoveree Portal if you are unwilling or unable to be bound by this Agreement.
The Recoveree Portal
The Recoveree Portal is an internet-based portal that allows your Provider to make certain health and recovery-related information available to you. In addition to your health information, if you have the authority under applicable law to access the health information of another individual, such as your child, that individual’s Provider may, in his or her discretion, grant you access privileges for that individual’s health information through the Recoveree Portal.
Access to the Recoveree Portal is granted to you by your Provider. If authorized by your Provider, you will receive an email inviting you to register an account. To register, you will need to satisfy our identity verification and certification procedures. For each new Provider that grants access privileges to the Recoveree Portal, you will have the option to link that health information with your current account during the registration process. You should safeguard your user ID(s), password(s) and other logon information carefully, and not share them with anyone else. If you believe someone has had unauthorized access to the Recoveree Portal, please contact us immediately.
Your Provider (or the Provider of an individual with respect to whom you are authorized to access their health information) is responsible for granting access privileges to the Recoveree Portal and for the information made available to you through the Recoveree Portal. Because the Recoveree Portal includes information created by your Provider, such information may contain typographical errors, inaccuracies or omissions. In addition, although the Recoveree Portal displays some information from your medical records, it does not necessarily display all information in the health records retained by your Provider. If you think that your medical information displayed in the Recoveree Portal is inaccurate or incomplete, or if you would like to request a complete copy of your medical record, please contact your Provider directly. Because the Recoveree Portal includes information that is part of your Provider’s health record about you, you cannot delete such information. You may, however, terminate your access to the Recoveree Portal by contacting Your Provider directly. Your Provider also retains the ability to revoke your access to the Recoveree Portal at any time.
Regulations Concerning Information Included in the Recoveree Portal:
We do not control your Provider’s use or disclosure of your health information. Your Provider should give you a notice of privacy practices that describes how they use and disclose health information about you. Your Provider’s ability to disclose your health information for these and similar purposes is restricted by applicable laws and regulations, including the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the Health Information Technology for Economic and Clinical Health of 2009 (“HITECH”), 42 CFR Part 2, and the regulations adopted thereunder. If you wish to restrict the disclosures that your Provider makes of your health information, please contact your Provider directly.
We, like your Provider, are also subject to laws and regulations, including HIPAA and 42 CFR Part 2, that govern the use and disclosure of certain personal and health information. We make the Recoveree Portal available to you on behalf of your Provider, as a “business associate” (as defined by HIPAA and/or 42 CFR Part 2) of your Provider, pursuant to our Associated User Agreement. Under this agreement, we are prohibited from, among other things, using individually identifiable health information in a manner that your Provider may not. We are also required to, among other things, apply reasonable and appropriate measures to safeguard the confidentiality, integrity and availability of individually identifiable health information we store and process on behalf of your Providers. Please click on our Associated User Agreement, and to specifically review our business associate obligations to Providers who agree to our Associated User Agreement, please review Sections 4 and 9 of that agreement.
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Incorporation by Reference
- THE PARTIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF, CLASS MEMBER, OR PRIVATE ATTORNEY GENERAL IN ANY PURPORTED CLASS, REPRESENTATIVE, OR PRIVATE-ATTORNEY-GENERAL PROCEEDING. BY ENTERING INTO THIS AGREEMENT, YOU AND WE ARE EACH WAIVING THE RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIM WITH YOUR CLAIMS OR OUR CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY REPRESENTATIVE, CLASS, OR PRIVATE-ATTORNEY-GENERAL PROCEEDING. THE ARBITRATOR MAY AWARD DECLARATORY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY’S INDIVIDUAL CLAIM.
- Any part of this agreement to arbitrate that shall prove to be invalid, void, or illegal shall in no way affect, impair, or invalidate any other provision of this agreement to arbitrate, and such other provisions shall remain in full force and effect.